FAQ

On the owner's behalf, we handle the full operation — OTA listing, booking management, guest support, price adjustment, cleaning coordination and P&L. Based in Osaka, TUPONT Inc. focuses on data-driven pricing and transparent profit & loss.

Rather than bulk intake, we analyze booking trends, competitor pricing and P&L for each property and propose evidence-based pricing. We also manage cleaning with our own staff and make the operation visible via Google Drive. Because we run our own certified stays, our proposals are grounded in real on-site experience.

We take on management mainly within Osaka City. In addition to our Sakai head office, we station staff around the Kita, Fukushima and Yodogawa areas for rapid on-site first response. Outside Osaka City — including Kyoto City and Kobe City — local rules set their own response-time and manager requirements (for example Kyoto City requires a manager on site or nearby, and Kobe City has delegation requirements for corporate operators), so we check case by case whether we can meet them before answering.

From a single unit. Because we run a few properties with care rather than mass intake, we work on each one closely. We also welcome multi-property owners and real-estate companies.

Our management fee is 15% (excl. tax). It applies to gross sales (the total guest payment), before booking-site commissions are deducted, and we do not add cleaning fees on top separately. There is no setup fee, and cleaning is handled in-house (the cleaning cost itself is quoted individually by property size and location). Marketing, guest support, pricing, P&L, cleaning quality, improvements and reporting are all included.

OTA commissions, cleaning fees, utilities/water/internet, restocking of amenities, supplies and linen, and repairs are borne by the owner as actual costs. To avoid confusing extras, we explain everything during the free assessment.

There is no setup fee. The term and notice period are set out in an individual contract based on your property. We propose reasonable terms so you're never locked in if it isn't a fit — details are confirmed during the free assessment and consultation.

Cleaning is handled by our own and partner staff, with checklists and photo confirmation. Because we run our own stays, we understand what guests notice — linen, water areas, odor and restocking — and keep a consistent standard. If a cleaning review drops, we find the cause and feed it back into operations.

We operate multiple booking sites — Airbnb, Booking.com, Agoda, Vrbo and more. The default is full-package management, but the scope can be adjusted after discussion. Tell us about your current situation and what you'd like help with.

We provide first response for equipment issues, keys/entry, noise and neighbor matters. In addition to our Sakai head office, we station staff who can move within Osaka City (Kita, Fukushima, etc.) and rush on-site when needed. Multilingual guest support is available.

Yes. We organize revenue, customer information, guest questions, P&L and improvement points, and share them via Google Drive in a form you can easily check. Even after handing over, you can see the status and the reasons behind pricing.

Yes. We support you from an eligibility check (zoning, structure, fire code) through choosing between the Minpaku Act and the Hotel Business Act (Osaka City closed new Special-Zone applications on May 29, 2026), arranging applications and preparing to open. For ongoing management after opening, we take on Hotel Business Act (simple lodging) properties, certified Special-Zone rentals, and owner-resident Minpaku Act homes. Owner-absent Minpaku Act homes must by law be entrusted to a registered Housing Accommodation Management Operator; we do not currently hold that registration, so we refer those to a registered operator.

The application itself is handled with partner specialists (administrative scriveners, etc.) as needed. TUPONT supports the whole run-up to opening — documents and drawings, fire-code compliance and neighbor matters. Application costs are separate.

1) Hearing & free assessment (revenue, occupancy, cleaning cost, reviews). 2) Improvement plan & fee proposal. 3) Handover of OTA accounts, booking data, keys and supplies. 4) Set a switch date and begin. We time the switch so existing reservations aren't disrupted.

Of course. Start with a free assessment to see your revenue, occupancy, cleaning cost and reviews objectively — we'll tell you by the numbers whether there's room to improve. No pushy sales.